Terms & Conditions
Effective Date: 1st August, 2025.
General
- By accessing or using our website, you agree to be bound by these Terms.
- These Terms apply to all visitors, users, and customers who access or use the website.
Products & Services
- We strive to display product images, descriptions, prices, and availability as accurately as possible.
- All products/services are subject to availability and we reserve the right to modify or discontinue any item without prior notice.
Pricing & Payment
- All prices are listed in INR (₹) and are inclusive of applicable taxes as mentioned.
- We accept payments via Razorpay and other available options.
- We reserve the right to update prices at any time without prior notice.
Order Process
- Once an order is placed, you will receive an order confirmation via email/SMS.
- We reserve the right to cancel any order due to pricing errors, stock issues, or suspicion of fraud.
Shipping & Delivery
- Orders are usually shipped within 7-10 business days.
- Delivery timelines may vary depending on your location and logistics partners.
- We are not liable for delays caused by third-party courier services.
Returns & Refunds
- Returns are accepted within 1 days of delivery, subject to our return policy.
- Refunds, if applicable, will be processed to the original payment method within 7 business days.
- Certain items (e.g., perishable goods, custom-made products) are non-returnable.
Cancellations
- Orders can be cancelled before they are dispatched.
- Once dispatched, cancellation is not possible, but you may opt for return (if eligible).
User Responsibilities
- You agree not to misuse our website or violate any applicable laws.
- You must not use the site for fraudulent transactions or transmit any viruses/malicious code.
Privacy Policy
- Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.
Limitation of Liability
- We are not responsible for any indirect, incidental, or consequential damages from your use of our website or products.
Contact Us –
For any questions regarding these Terms, please reach out:
- Email: rahul2015aug@gmail.com / admin@otto.benchofcognitors.com
- Phone: +91 9876543210
- Address Meera Road, Mumbai
Thank you for your shopping experience with Earthy Couture!
