Effective Date:1st August, 2025.
- Shipping Locations
- We currently ship orders across India.
- For remote areas, delivery timelines may vary depending on the availability of courier services.
- Shipping Charges
- Shipping charges are calculated at checkout based on the weight, dimensions, and delivery location.
- Free shipping may be available for orders above a certain amount, as specified on the website.
- Order Processing Time
- Orders are typically processed within 3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Delivery Timeframe
- Delivery times usually range from 5 to 7 business days depending on your location.
- Unexpected delays due to weather, lockdowns, or courier issues are beyond our control.
- Tracking Information
- Once your order is shipped, you will receive an email/SMS with the tracking details.
- You can track your order on the courier partner’s website using the provided tracking ID.
- Failed Deliveries
- In case of failed delivery attempts due to incorrect address or unavailability, the package may be returned to us.
- Additional delivery attempts may incur extra charges.
- Damaged or Lost Items
- If you receive a damaged package or the item is missing, contact us within 48 hours of delivery.
- We will investigate the issue and provide a suitable resolution as per our policy.
- Contact Us
For any shipping-related queries, please contact us at:
- Email: rahul2015aug@gmail.com / admin@otto.benchofcognitors.com
- Phone: +91 9876543210
- Address Meera Road, Mumbai
